What kind of consultancy? Very hands on. Can provide resource as well as ideas.

Complaints

• Policy and procedure review and implementation
• Training in complaints handling, chairing/attending complaints meetings, preparation for Independent Reviews, statement writing
• Review complaints handling arrangements:
  • to increase percentage of responses sent within 20 working day target
  • to set up systems for monitoring implementation of actions
    arising from complaints and facilitating Trust-wide learning
• Draft complaint responses to clear backlogs

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